Our Terms & Privacy

Last Updated:2025

Academy Terms

Introduction Information Use Your Information Payment & Refund Policy Class Policy Online Class Student Responsibilities Academy Responsibilities Policy Updates Contact Us

Teachers

Teachers Provide Professional Conduct Punctuality & Reliability High-Quality Commitment Excellence Respectful & Safe Environment Responsiveness & Cooperation

1. Introduction

This Privacy Policy explains how Study Quran at Home ("we," "our," or "us") collects, uses, and protects the personal information of students who use our online services. It also sets out the terms related to payments, scheduling, attendance, and responsibilities between the academy and the students. By enrolling in our courses or using our services, you agree to the terms outlined in this policy.

2. Information We Collect

We may collect the following types of information from you

  • Personal Information: Your name, email address, phone number, and country of residence.
  • Account Information: Username, password, and account activity.
  • Usage Information: Attendance records, progress tracking, and other data related to your learning experience.
  • Payment Information: We do not collect or store payment card details. All payments are processed securely through third-party providers like PayPal.

3. How We Use Your Information

Your information is used for the following purposes:

  • To manage your account and provide educational services.
  • To schedule classes and communicate updates or changes.
  • To track progress and improve our services.
  • To comply with legal and regulatory obligations.

4. Payments and Refund Policy

  • Tuition fees must be paid in advance before the start of the course.
  • Refunds:
    • If a student cancels before the course begins, a full refund will be issued.
    • If cancellation occurs after the course has started, the refund will be calculated based on the number of classes attended.
    • No refunds will be issued after 50% of the course duration has passed.
  • All payments are made through secure methods like PayPal or bank transfers.

5. Class Scheduling and Attendance Policy

  • Class schedules are set in advance through mutual agreement between the student and the teacher.
  • Student Absence:
    • If the student fails to attend a class without providing at least 3 hours' notice, the class will be considered completed and will not be rescheduled.
  • Teacher Absence:
    • o If the teacher cannot attend a scheduled class, a make-up session will be arranged at no extra cost to the student.

6. Online Class Recordings and Materials

  • All online classes and related materials provided by Study Quran at Home are solely for educational purposes.
  • Students are not allowed to record, share, or distribute class sessions without prior written consent from the academy.

7. Student Responsibilities

Students are expected to:

  • Attend classes on time and actively participate in lessons.
  • Respect agreed schedules and inform the academy in advance of any changes.
  • Make timely payments as per the terms agreed upon.
  • Use all materials provided by the academy strictly for personal learning purposes.

8. Academy Responsibilities

The academy is responsible for:

  • Providing qualified teachers and a high-quality learning experience.
  • Maintaining the privacy and confidentiality of student information.
  • Offering secure payment methods and proper scheduling management.

9. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be communicated through email or posted on our official website.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at: Email: [email protected] Phone:

What Our Teachers Provide to Students

At Study Quran at Home, every teacher is committed to delivering a high-quality, structured, and engaging learning experience. Our teachers follow strict professional standards to ensure that every student receives the best possible education. Here is what you can expect from our teachers:

1. Professional Conduct & Communication

  • Teachers communicate with students only through official academy channels.
  • No personal contact, private agreements, or discussions outside the assigned curriculum.
  • Teachers maintain full professionalism, respect, and positive interaction in every session.

2. Punctuality & Reliability

  • Teachers attend all classes on time and follow the fixed schedule agreed upon with the academy.
  • Any changes in timing occur only through the administration.
  • If a student is absent, the teacher stays for half of the session and reports the absence immediately.

3. High-Quality Online Teaching Setup

To ensure a smooth and effective online learning environment, our teachers provide:

  • A stable and strong internet connection.
  • A functioning laptop or computer with clear audio and camera quality (mobile phones are not allowed except in emergencies).
  • A quiet, well-lit teaching space with no background distractions.
  • A unified academy background (official logo) for a professional classroom appearance.

4. Commitment to Educational Excellence

  • Teachers enter every class prepared with the required materials and follow the academy’s curriculum.
  • No off-topic conversations are allowed; lessons remain focused and productive.
  • Reports are provided after each class, along with monthly or quarterly progress reports.

5. Respectful & Safe Learning Environment

  • No sharing of personal information between teachers and students.
  • No private lessons outside the academy, even after the teacher–academy contract ends.
  • Teachers are trained to ensure the safety, comfort, and confidence of every student.

6. Responsiveness & Cooperation

  • Teachers stay in constant communication with the academy through WhatsApp or email for updates and instructions.
  • Any issue during class is reported immediately to the support team for fast resolution.
  • Teachers follow all guidance from supervisors to maintain service quality.

For any questions about these terms, contact us at [email protected]